Email support
The fastest way to reach us. Include your operating system, the MyPDFWire version, and a short description of what you saw versus what you expected.
Pick the topic that fits.
Routing your message into the right thread helps us reply faster. Tag the subject line with one of the topics below.
Install & setup
Trouble running the installer, antivirus prompts, missing shortcuts, or activation questions.
Email us →Conversion quality
Layout shifts, missing fonts, broken images, or anything else off in the produced PDF.
Email us →Privacy & data
Questions about local processing, browser cache, or what gets sent over the network.
Email us →Feature requests
An idea, a missing format, a workflow that would save you time — we genuinely read these.
Email us →Legal & licensing
EULA clarifications, business licensing, or anything covered by the Terms.
Email us →Security reports
Found a vulnerability? Mark the subject "Security" and include reproduction steps — we'll get on it.
Email us →Maybe we've already answered it.
A few things that come up often. If your question isn't here, drop us a line.
Does MyPDFWire upload my documents?
No. The Windows desktop app runs fully on your PC, and the in-browser converter processes documents locally in your browser. Your .docx bytes are never sent to our servers. See the privacy section for details.
Is MyPDFWire really free?
Yes. There's no account, no subscription, no file-size cap, and no conversion quota. If that ever changes, we'll announce it well in advance.
How do I uninstall it?
Use Windows' built-in "Apps & features" panel to uninstall MyPDFWire, or run the uninstaller from the install folder. There's also a short walkthrough on the uninstall page.
Why does my converted PDF look slightly different from Word?
Layout fidelity depends on the fonts available on your device and the features used in the source document (complex tables, equation editors, certain SmartArt). If something looks off, email a screenshot and the source .docx if you can share it — we'll investigate.
Can I use MyPDFWire for commercial work?
Yes. The license permits personal and internal business use. See the EULA for the full grant and restrictions.
Do you offer phone support?
Not currently. Email is the only support channel — it's how we keep MyPDFWire free and stay focused on building. We aim to reply within 1–2 business days.